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Ex-Tropical Cyclone Fina updates

Dedicated Cyclone Fina emergency and welfare responses have now concluded.

Welfare support

Welfare Recovery and financial support established to support families affected by Cyclone Fina will close at 4pm Wednesday 10 December 2025.

While financial assistance specific to Cyclone Fina is no longer available, families who need guidance, referrals, or access to community services can find a range of services through the NT Community Directory.

NTG payment cards

Households eligible for the $250 power outage payment, received funds via a pre-paid NTG payment card. Cards expire 30 days from the day it was issued.

If you have lost your pre-paid card, forgotten your PIN or have any issues accessing your funds, you will need to email the DCF Welfare Payments team for support within your 30 day period.

You will need to provide the following information in your email:

  • full name
  • address
  • contact number/s
  • card details (if not lost).

Please note the DCF Welfare Payments office will be closed from 25 December 2025 and reopen on Monday 5 January 2026.

Waste management

  • The temporary waste management site at Hidden Valley will stay open to the public until Sunday 21 December 2025.
  • Shoal Bay will reopen for residential green waste on 22 December 2025.
  • Green waste can be dropped off at the Hidden Valley Raceway carpark (171 Hidden Valley Road) between 7am and 6pm.
  • The site is open to residents of any local government area.
  • No domestic/household waste will be accepted.
  • Access is by vehicle only. Please take care and comply with all traffic management and signage in place.
  • Residents are reminded that residential green waste left on verges will not be collected by local council.

More information

The Cyclone Fina Recovery Hotline is closed as of 7pm Monday 1 December.

If you require assistance:

  • In a life-threatening emergency call 000
  • For Police assistance call 131 444
  • For assistance with storm, floods and cyclone damage call NT Emergency Service 132 500
  • For assistance with power outages, please contact Power and Water on 1800 245 090

Previous updates

Page last updated 22 December 2025

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