TC Marcus recovery assistance
Darwin, Palmerston, rural, Adelaide River, Dundee and Batchelor residents affected by Tropical Cyclone Marcus
Update as at 24 April 2018
Immediate Relief Payments
(For affected Darwin, Palmerston, Rural, Adelaide River and Batchelor households)
Financial hardship payments are available for a variety of needs with claims accepted until 30 April 2018.
The Territory Families’ Welfare Recovery Team continues to work on processing claims for assistance for Territorians affected by Cyclone Marcus.
There are two different payment classifications for financial assistance. The two different relief payments available are $250 and an additional $400, these are not means tested.
Payment applications will continue to be accepted until close of business 30th April 2018.
$250 relief payment
- To qualify for the $250 payment power would have to have been off beyond 9.00am Tuesday 20 March 2018.
- This payment is not means tested.
$400 additional relief payment
- To qualify for the $400 additional payment power (on top of the original $250) would have to have been off beyond 9.00am Saturday 24 March 2018.
- This payment is not means tested.
- For people who already applied for the $250 relief payment, and were still without power at 9am Saturday 24 March please call our Hotline -1800 700 250 (option 4) for the next steps.
- If someone has not yet received their $250 and are eligible for the additional $400 payment (and they had no power at 9am Saturday 24 March) they are encouraged to call the Hotline -1800 700 250 (option 4) for more information.
How to apply for relief payments
- Payment applications will continue to be accepted until close of business 30th April 2018.
- Applications for the immediate relief payments can be made by downloading the form below and emailing their application to TF.email@example.com . For people who do not have email please call our Hotline 1800 700 250 (option 4) to be directed to your nearest Territory Families Shopfront.
- You must provide proof of identity, a recent Power and Water or Jacana bill and your banking details to enable the processing of the payment. Proof of identity can be either a drivers licence, Proof of Age Card or passport.
- If you are unable to produce a recent Power and Water or Jacana bill this will slow down the verification process and may extend the transfer period for the funds. If you cannot provide a Power and Water or Jacana bill, the Welfare Recovery staff will work with you to determine your power supply interruption and eligibility.
We acknowledge that welfare payments are an important part of community recovery, we still have to make sure that the relief payment is going to the right people. Therefore all applications for financial assistance must go through a validation process where we check:
- The identity of the applicant.
- That the applicant holds an account with Jacana/Power and Water.
- That the property in question was without power for the period required.
- That the damage or loss claimed is supported by valid evidence.
- It is important that all applications include all of the necessary evidence to avoid delays.
Recovery Assistance Hotline
Recovery Assistance Hotline 1800 700 250 is operating during business hours of 8am to 4.20pm Monday to Friday.
The hotline is open to assist people with:
- finding appropriate welfare support including access to psychological first aid and other outreach services
- information on Recovery Financial Assistance that may be available to assist in their recovery process and how to access potential payments
Other forms of financial assistance
Other forms of financial assistance are available to eligible households including:
- Replacement household goods
- Emergency Accommodation Allowance
- Structural Assistance Payment
These types of assistance are all means tested. Means tested assistance will require you to meet eligibility guidelines including additional proofing documentation which will vary depending on assistance type.
Visit Other financial assistance for more information.