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After a cyclone or disaster

After a cyclone you must not go outside until officially told it is safe by authorities. 

Listen to local radio for official warnings or go to the social media alerts page

Be careful of fallen powerlines and trees, broken sewerage and water pipes, loose roof sheeting and other debris.

Find out more about fallen powerlines and other problems you could face after a storm or cyclone at the Power and Water website.

You should: 

  • follow warnings and directions
  • not make unnecessary telephone calls
  • wear strong footwear and clothing
  • check on neighbours and assist where safe and able to do so

Managers of resorts, hotels, motels and caravan parks must make sure visitors know what to do in the event of a cyclone.

To find out about financial and psychological support read recovery after fire or disaster.

Emergency services will be moving about providing assistance and may take some time to get to you.

Get reconnected

You may have problems with your power, water or sewerage services after a cyclone or disaster.

Before reporting this you should check to see if your neighbours have the same problem.

If your neighbour has services and you don't, you should report a fault using the contact details listed below.

You can get information about outages and work to restore services on the social media alerts page. Select the Power and Water tab.

Find out more about getting reconnected at the Power and Water website.

Contacts 

Call 000 for life threatening emergencies or 132 500 for storm assistance.

To report a power, water or sewerage service fault call 1800 245 092.

Stay away from fallen power lines. If you see a powerline on the ground, or other damage to Power and Water property that could cause a life-threatening situation, call 1800 245 090 or 000.